If someone cannot use words to tell us what is important to them it is essential that we spend time with them and the people that know them best. We need to spend time with a person so that they can communicate, in whatever way the can, what they want to be present in their life. We want to observe the things they like to do, the people they choose to be with and the things that are important to them.
Not only is it important for us to get to know an individual, it is equally, if not more so, important for an individual to get to know us as the people that are supporting them. It is important that they know that they will be healthy and safe with us and that we are taking the time to understand them so that we can help them live the life they want to lead. The people we support need to know that we recognize the things that they want in life, that we will be honest with them, and that we will always listen to them.